Going the Extra Mile

The difference between people who live a life of excellence and those that live a life of mediocrity really lies in one critical distinction, and that is a willingness to always go the extra mile and exceed expectations.

It’s simply not enough to just show up in life.  Yes, showing up is hugely important, (yet sadly there are plenty of folks who don’t even get that part right!), but you have to do much more than that. You’ve got to show up and be extraordinary. After all, ordinary efforts will produce ordinary results!  And do you really want to be ordinary and miss out on all the magic that comes with living an extraordinary life?

I certainly hope not! 😉

To live a life of excellence means that you not only continually grow and improve yourself and your life, but as a result, you create a ripple effect of transformative change with every single life you touch.  And to accomplish this, you must live and die in the spirit of ever-increasing quality, passion, persistence, accountability and trust.

Of course this concept must permeate ALL areas, but for this post I’m going to focus on our professional lives.  Whether you are the owner of a company (particularly if you are the owner of a company!) or a manager, team leader or even a team player, those that achieve long-lasting, sustainable success, freedom and fulfillment do everything humanly possible to continually offer more and better service, increasing value and exceptional performance that exceeds all expectations.

Here are 13 ways to ensure success for your company, clients and colleagues by going the extra mile, as shared by my favorite results coach Gary Ryan Blair in his 100 Day Challenge course:

1.       Have a healthy obsession with customer service

2.       Honor every commitment and exceed every product promise

3.       Keep up with developments in your field

4.       Pay superior attention to the smallest details

5.       Following company rules even when no one is looking

6.       Promote and protect your organization

7.       Maintain a positive, courteous attitude

8.       Voluntarily assist others

9.       Demonstrate passion and enthusiasm

10.   Take on more

11.    Tolerate inconveniences

12.   Loyalty to company mission

13.   Always give more than 100%

While it might not always feel like it, mediocrity IS a choice.

If you ever, even once, operate your business from a place of arrogance or self-service, rather than humility and selflessness, you are choosing mediocrity.

Every single time you show up late, are unprepared, do something half-a**ed, break a promise or compromise your talent, quality or standards in any way shape or form, you are choosing mediocrity.

The truth is, the journey requires quite a bit of blood, sweat and tears, which is precisely why people end up choosing the mediocre, ordinary life.  When things get uncomfortable, or when our hard work and efforts are questioned, people who are not grounded in these guiding principles end up getting defensive, lost in doubt and ultimately sabotaging their own greatness.

The unfortunate reality is that most people will continue to choose mediocrity, whether consciously or unconsciously, despite knowing that there is another option.  This is exactly why a commitment to excellence in everything you do is the ultimate competitive advantage!

You’ve likely heard people, organization, etc. use the term Circle of Excellence.  This is because excellence is not a destination, it is an infinite and repeating cycle (circle) leading you toward ever-higher accomplishments.  When you’ve reached one goal, it frees you to set another, more challenging and often more rewarding goal.

This is why I often talk about the importance of balancing the various areas of our life, because excellence is really a by-product of our body, mind and spirit ALL working harmoniously.  What happens in one area affects all other areas, so it really must be a lifelong pursuit.

To be world class and to live a life of excellence and meaning, we must engage in conscious and quality thoughts, purposeful execution and an unshakable belief and understanding that going the extra mile is truly what makes all the difference.

I invite you to consider where in your life you are choosing mediocrity, and how that is working for you?  If you reach the conclusion that it is in fact NOT serving you, then what steps can you take right now to choose excellence in its place?

And as always, if you’ve enjoyed this post, please use the share buttons to pass it along to your friends and followers on the various social sites.

To each of us being extraordinary!

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51 Responses to “Going the Extra Mile”

  1. Hi Beth!

    This is such a balanced post addressing a broad range of issues critical for success!

    You’re absolutely right on urging balance, as our lives indeed are multi-dimensional and usually habits affects a lot of areas.

    People live on a superficial level, which I believe is very much a result of their mental conditioning. Break that, and you’ll have them actually paying attention to what they’ve missed out on.

    Yasser
    Yasser Khan´s last blog post ..Battle Cry Of The Online Warrior

    [Reply]

    bethallen Reply:

    Hey Yasser ~ thank you so much. Our habits absolutely impact all these different areas, so getting into good habits that promote balance will certainly allow life to flow more easily! Great point on mental conditioning. I couldn’t agree more.

    [Reply]

  2. Hi Beth,
    It’s nice to connect with you through TSA.
    Loved this post! My favorite suggestion was to learn to ‘tolerate inconveniences’. I don’t know why so many adults seem to have missed that lesson from grade school. It will increase job satisfaction as well as lower our stress if we simply accept that things won’t always go exactly as planned. Planning in advance for inconveniences will make them seem as insignificant as they are. Have a powerful week! Allegra
    Allegra Sinclair´s last blog post ..3 Ways to Avoid Depression During Your Job Search

    [Reply]

    bethallen Reply:

    Great to continue our connection through TSA, Allegra! I’m glad you enjoyed this post, and oh yes, it does seem most adults have missed that lesson, doesn’t it?! I know I am better at tolerating certain inconveniences, and have to work consciously to not let the more challenging ones interfere with the plan! So I continue to work on acceptance…..as we all should. 🙂 Thanks for stopping by.

    [Reply]

  3. What a great reminder about how we tend to defeat ourselves. Gary Ryan Blair could have ended his list after #1 and #2. Those two things alone can separate you from the crowd of mediocrity.

    I know that this is someone we all struggle with, even if we don’t like to admit it. We are all human, and therefore instinctively self absorbed at times. I think that at least having an awareness of out own shortcomings will help keep us on track for our own excellence.
    Cheryl James´s last blog post ..She Peed Her Pants Really

    [Reply]

    bethallen Reply:

    I agree, we are all human and preserving our own self-interest is somewhat innate. Awareness and consciousness are absolutely essential to interact with others and thrive in this world. Thanks for visiting, Cheryl.

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  4. Beth-
    This was a very inspiring post. Thanks for putting it out there. I particularly enjoyed #5 “Follow the company rules even when no one is looking.” It reminds me of that commercial with the basketball team and the ref called the ball out on the other team and when they all huddled up the player told the coach that in fact the ref made the wrong call and the ball should have been out on him.
    Anyway, this is a great lesson for everyone and unfortunately a lot of people do not think that way.
    Thanks again for the great post.
    Cori
    Cori Hughes´s last blog post ..Memory Tricks for Busy Moms

    [Reply]

    bethallen Reply:

    I’m glad you found some inspiration here, Cori! Yes, lots of great lessons here. I haven’t seen that commercial, and what’s funny is somehow in sports I think there’s an exception. There are so many wrong calls, some in your favor, some not. It’s just par for the course. With technology they can actually often determine what the right call should have been if challenged, but wouldn’t it be kind of strange if athletes just started saying “oh no ref, you were wrong…i was out there.” like that would happen! lol But in business and life, honesty and integrity have to be top priority. Sports? Important in the big picture, but probably not top priority all the time. 🙂 OK, I digress! Thanks for visiting Cori.

    [Reply]

  5. Beth,
    I know your post is about going the extra mile in your business, but this can also be geared towards life in general. Choosing between mediocrity or excellence should not even come to mind. Being a Go-Giver brings you to exactly that point of excellence that it takes.

    Conscious living is definitely the key!
    Val 😉
    Val Wilcox´s last blog post ..If At First You Don’t Succeed…

    [Reply]

    bethallen Reply:

    Hi Val ~ yes, these are definitely principles for both business and life. I agree, I could have written the 5 laws of stratospheric success as written in the Go-Giver and made the same point! 🙂 Conscious living IS the key, absolutely!

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  6. Inspiring post Beth, the road to success is only achieved by going the extra mile.

    Gary Ryan Blair is a great mentor, it is his trainings that started my career in goal setting. 🙂
    Coaching with John Komatsoulis´s last blog post ..6 Ways To Creating a Talk Title That PULLS Clients In Like Crazy!

    [Reply]

    bethallen Reply:

    So great to see you here, John! Yes, I do remember that Gary Ryan Blair was a mentor of yours (actually I thought you worked for him?) ~ and that’s why I KNEW that you were someone i wanted to connect with! And now that we’re connected on skype, I have faith that will happen sooner than later. 🙂 Thanks for stopping by!

    [Reply]

  7. Beth,

    That is a very good list. Your title of “going the extra mile” really describes those 13 items. This is basically the same idea as paying attention to the small details. Item 4 speaks to this specifically and most of these could be described this way. This is what separates the good companies from the great ones. Good read.

    [Reply]

    bethallen Reply:

    Thanks Gary. Yes, the more attention we pay to the little things, the smoother the big things in life will be. Now if only more companies understood this small detail! 😉

    [Reply]

  8. Hello Beth

    I can imagine what my business would be like if I lived by those 13 rules.

    It would be extraordinary 🙂

    Thanks for the thought provoking post, I loved it.

    Peter
    Peter Fuller MBA´s last blog post ..How to Attract your Niche to your Blog – Day 3 of 5

    [Reply]

    bethallen Reply:

    I’m glad you loved the post, Peter. Yes we always have room for improvement….but from what I know of you, I have no doubt that you are probably close to living by all those rules and that your business IS extraordinary. And how lucky we are that we can acknowledge the places we maybe are lacking and can put our focus directly there… 🙂

    [Reply]

  9. Beth it’s always been very obvious in all you do that you strive to accomplish this incredible list! You’re an amazing woman that I’ve been blessed to have the opportunity to get to know this year. Thanks for all you do and for inspiring all of us!
    Kimberly
    Kimberly Castleberry´s last blog post ..Free Facebook for Business Training – The Latest Fan Page Changes!

    [Reply]

    bethallen Reply:

    Thanks so much Kim! You are too kind….AND I feel the exact same way about you! 🙂

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  10. I agree, the willingness to always go the extra mile and exceed expectations is the difference between someone that lives an average life and those that live a life of excellence.

    I also agree with your point that mediocrity is a choice and most people sometimes choose mediocrity unconsciously.

    I think the best advice you gave here to is to ensure you ‘re going the extra mile is to always give more than 100%. Thanks for sharing Beth, you highlighted some great points in this post.
    Jason´s last blog post ..How To Make Your Own Hip Hop Beats – Step by Step Tips To Get You Started

    [Reply]

    bethallen Reply:

    Yes, I do think mediocrity is often an unconscious choice, but really because so many people are sadly living unconscious lives! You cannot possible give more than 100% without consistently working on yourself ~ your mind, your body, your spirit ~ and that only happens with conscious living. Thanks for stopping by Jason!

    [Reply]

  11. Hi Beth, you poise some great reminders here and give us som egreat sound bites to boot: ‘Every single time you show up late or are unprepared you are choosing mediocrity’ – Ouch but so true.
    My mantra for today is going to be: ‘Show up and be extraordinary’ – Love the way you put that, thanks 🙂
    MandySwift@FitnessMarketingMadeEasy´s last blog post ..Why Isn’t Your Email Marketing Campaign Working

    [Reply]

    bethallen Reply:

    Hi Mandy~ Yes, the truth can sting a bit, can’t it! The point is not that we have to be perfect all the time, but that we are conscious of our choices and taking responsibility for our lives. And I love that you’ve turned ‘Show up and be extraordinary’ into your mantra….great idea! I wrote a note and have it hanging in my office now. 🙂 Thanks for visiting!

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  12. Hi Beth,

    Again you inspire and motivate others while at the same time holding true to everything you say. You lead by example!

    I see in the comments that many of us here are lovers of the book “The Go Giver,” and I too was reminded of that book while I read your post. It pleased me to no end to see how many others, here in the comments, related to that as well.

    Extremely wonderful post and here’s to all of us holding up to our true nature as we were put on this earth to have, hold and offer to others! To Excellence and going the extra mile (or more).
    Deb Augur@MyWebGal Design and Development´s last blog post ..Google Gets More Personal

    [Reply]

    bethallen Reply:

    Yes, it’s funny that as I wrote this I didn’t think of the Go-Giver, but I agree, they drive home the same principles. Thank you so much for your kind words, Deb. To excellence and going the extra mile indeed! 🙂

    [Reply]

  13. Great post, Beth! I think that you are so right about choosing mediocrity. There simply comes a time when we have to decide that we are going to do the best we can with our talents, and that is when we soar.

    [Reply]

    bethallen Reply:

    Hi Steve, thanks! You are absolutely right ~ it is only when we make the unwavering commitment to be the best we can be (which doesn’t at all mean perfection ~ i actually wrote a post on the distinctions between perfection and excellence a while back bc they can seem subtle but are really significant!) that we do indeed soar. And yes, it’s a lot of work, especially in the beginning, which is why so many never try or give up the pursuit, sadly. Thanks for stopping by and sharing your thoughts.

    [Reply]

  14. This is a great post that really states that success is based on PRINCIPLES. It boils down to doing the right thing and staying true to your self and keeping the good old fashion rules of ethics.

    Thanks,
    Kathy

    [Reply]

    bethallen Reply:

    Hi Kathy ~ yes, success is indeed based on principles, which is why so many people in the comments here are comparing this post to the book, The Go-Giver. You can’t go wrong with aligning yourself with rules, ethics and good values, you are absolutely right about that! 🙂

    [Reply]

  15. Hi Beth,
    Thanks for the 13 ways to ensure success. I think mediocrity is difficult to get away from as there are so many things that get us thrown off course. There are more than a few on the list I have to work on but providing good customer service is a big one for everybody to focus on. When we provide good customer service we increase productivity by increasing relationships. I think when we refocus our attention back on our customer base we really limit attrition in a big way. So #1 was my favorite but they all need to be utilized to have maximum lead conversions and a life of excellence. We just need to decide if we want to do it or not.
    Rick Salas´s last blog post ..What If You Could Live Your Dream In MLM Would You Chance It

    [Reply]

    bethallen Reply:

    Hey Rick ~ I agree that it is not an easy path to choose a life of excellence, because life will always throw us curve balls at the most unexpected and inopportune times. But that’s part of the beauty ~ it is those that choose to see the challenges as opportunities for growth and expansion that continue on the path of excellence. We are all works in progress ~ the point is to not ever stop working on ourselves! And yes, it is always a decision to be made for each of us individually. 🙂

    [Reply]

  16. Beth. I enjoyed your post tremendously. Do you ever get questioned on the validity of duplication? If you are exceptional you have to stand out from the crowd, you have be different, you have to do different things. Then you get the other side of the coin where you have to be duplicatable so others can follow.

    Always has been an interesting discussion whenever it has come up.

    Excellent post !
    Joyce Penner
    Joyce Penner´s last blog post ..Kick me I can’t wait

    [Reply]

    bethallen Reply:

    Hi Joyce~ yes, that is always an interesting conversation. My assessment after 14 years in the industry, is that being exceptional is not necessarily about doing things different. It’s about the very things discussed in this post ~ doing what you say your going to do, and under-promising and over-delivering time and time again. It’s about taking on more and working harder and with more passion than the next person….you get my point. So yes, I guess that is doing things different than most. Those are the exceptional leaders. Duplication has to be systems based for it to work for the masses. Do what those who’ve had the success you’ve had did ~ reinventing the wheel almost always leads to a whole lot of spinning wheels! That’s my opinion anyhow. 🙂 Thanks for contributing to the discussion with this!

    [Reply]

  17. You really have an interesting concept there. I liked the ripple effect explanation. It is true we should follow realistic goals but always in a way of doing things better. In my case, I have a really obsesive mind that really helps me to follow my decisions through the end. Following that exra mile is the factor that changes the world.

    Thanks for sharing.
    Daniel´s last blog post ..How to start a business

    [Reply]

    bethallen Reply:

    Hey Daniel ~ I appreciate you stopping by and contributing to the conversation! I’m glad you enjoyed the post, and it sounds like the obsessiveness is a good thing for you, so keep following that extra mile and yes, you can change the world. 🙂

    [Reply]

  18. Hey Beth,

    This is a great post and I love the idea that by being extraordinary and going that extra mile, we can reach out and help other people to live extraordinary lives too!

    Love the thought of the ripple effect!

    Thanks for sharing

    Sue
    Sue Collier´s last blog post ..GDI – Your New Home Business Opportunity

    [Reply]

    bethallen Reply:

    Hi Sue ~ Yes, it is all about the ripple effect, so much power in this concept! Glad you enjoyed this post. 🙂

    [Reply]

  19. Hello Beth:

    Thank you for this exceptional Post!

    As long as we live & breathe in my opinion we should always be growing & striving for Excellence in ALL we do in Business or Life & that is what going the extra Mile is all about.

    The wonderful Thing is we All Have a Choice,,,we can either be mediocre like the herd, or stand out by being the Best Person in all we do.

    My name Matthew (means ‘GIFT”) is always a reminder to me that I want to be a Gift poured out & opened up to others to help them, to me this is what fulfillment means.

    Thanks Again
    Matt Geib The Great

    [Reply]

    bethallen Reply:

    I agree with that, Matt. Life is an evolution, and each chapter requires new skills to grow and prosper. So if we operate with excellence at our core, we will likely find doors where others find walls! We all do have a choice, in each moment….and even if all the choices leading up to this moment have not been so great, the wonderful news is that we can choose differently RIGHT NOW. Thank you for sharing your ‘gift’ Matthew! I really look forward to connecting with you more. 🙂

    [Reply]

  20. Beth,

    Wonderful post! You’ve written this so well, it truly does make us think and take note of those areas in which we choose and settle for mediocrity.

    Thanks for the insight!
    ~ Pat and Lorna
    http://TheCoolestCouple.com
    Pat and Lorna Shanks´s last blog post ..How Really Listening Will Improve Your Relationships- with Barbara Silva

    [Reply]

    bethallen Reply:

    I appreciate that, Pat & Lorna! Always a good thing when something makes a stop and think! 😉 Thanks for stopping by!

    [Reply]

  21. Hi Beth

    as alway i just love to read your post.

    Yes to go the extra mile did help me a lot
    in my current job and if you do it
    in every thing you do in life you will reap the fruit of it.

    I can even see it in TSA if you do just 1 or 10% extra you reap what you sow and that is only good thing coming your side.

    Great post and great point’s

    Regards Theuns
    Theuns´s last blog post ..Easy Cake recipe – for Network marketing

    [Reply]

    bethallen Reply:

    I appreciate that, Theuns! And you are so right ~ every little bit extra brings a significant return. Glad to hear going the extra mile has served you so well in your current job! Keep crankin’!

    [Reply]

  22. Beth,

    Dead on as usual! I always love when you go to an event and they tell you that you showed up and that is the most important step. The fact is that to get where you want to go in life you need go that extra mile, because it is farther than everyone else.

    Andy

    [Reply]

  23. Beth,

    Gosh…yet ANOTHER amazing post that is soo well written. I just love how you word your articles in such a way that is both enjoyable and empowering to read at the same time.

    Out of the list you gave us (100 day challenge course) I appreciate #11 (Tolerate Inconveniences) the most. It is something that many others can shift to tolerate “mode” as simple as that, allowing their day to be a lot less “heavy” and filled with whatever negative emotional baggage they typically feel.

    It’s those little shifts like these that grant us permission to say to ourselves “It’s okay…it’s ok that this hurdle is here…all I need to do is place one foot in front of the other to inch closer to what I’m after.”

    Thanks again Beth! I always look forward to visiting your blog and seeing what else I can learn from you.

    -Jaclyn Castro
    Jaclyn Castro´s last blog post ..A New Understanding of Sponsoring &amp How to Make It Work for You

    [Reply]

    bethallen Reply:

    Thanks Jaclyn (blushing!) 😉 You are absolutely right ~ the little shifts will take us far! Everyone has “inconveniences” ~ it’s up to each of us to let them stall us or to use them as opportunities for growth and great awareness and understanding. So glad you enjoyed this post, and thanks for your kind words!

    [Reply]

  24. Hi Beth

    Thanks for this great post.

    Yes i agree to live a Excellence live you need to brake out of the comfort zone.

    So many people just live for tomorrow and not for a dream, yes it is a big thing to get out of the comfort zone and there is a lot of up hill’s but the up hill’s make you stronger than “Joe. Ave”.

    Thanks for a great post.

    Make it a great day.

    Regards
    Theuns
    Theuns´s last blog post ..The Subconscious Mind- The Subconscious Mind and the BIOS of a Computer

    [Reply]

    bethallen Reply:

    Thanks Theuns. Yes, it seems people live for tomorrow or stuck in yesterday when it is living in the here and now, but with clear dreams and focused action, that will have us living a life of excellence. Without going up the hill, you will never get the pleasure and freedom of the downhill ride! 🙂

    [Reply]

    Theuns Reply:

    Hi Beth Thanks ,I did not see that a alread did a comment but just to read this a gain lift me up see my new Comment 🙂

    Regards
    Theuns
    Theuns´s last blog post ..How to Manage Your Time – Father Time and You

    [Reply]

  25. We should all learn to go the extra mile in order to have those extraordinary results. I like the point on attitude. Your attitude can either make or destroy you. It is always good to have a positive attitude as this will make you rel;ate well with everyone including your customers.

    [Reply]

  26. Hi Beth

    What a great post, Well my next post will be about the same thing just a sort one but i am going to use your link to send people to.

    I just get a new wisdom about the X-mile so I would love to here your comment on it LOL.

    Regards
    Theuns

    [Reply]

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